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Refund Policy

Your Rights: The Consumer Rights Act 2015

The quality of our physical and digital products have been made with high quality materials and processes. Under these regulations, you have a right to receive products that are of satisfactory quality and that they are fit for purpose. You also have the right to information, which is clearly provided throughout the website and through the sales processes, and in particular, within our terms and conditions. Through these rights, you have principally the right to reject the goods and in doing so end the contract, or you can request a replacement product. In simple terms, if the product arrives with you and is damaged, you have the right to reject and end the contract, or request a replacement. You also have obligations contained within these rights to inform us without delay the issues surrounding your product(s) and what rights you wish to use. Therefore:

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  • Where you have not received what you have ordered, or the product (physical or digital) is defective or damaged, we must be informed of any difficulties with the product (noting additional issues and obligations relating to digital products contained within our terms and conditions which are additional to those in this section), within 10 days of receiving the goods;

  • You must advise us whether you wish to cancel your order with us or to receive a replacement product;

  • If you have not received your physical product within 30 days of being advised that your order has been dispatched, you must advise us of the non-receipt of that order no later than 40 days from the date of that dispatch;

  • If you have not received your digital product(s) through an e mail and download link which confirms your order within 3 working days from the date of the order made, then you must advise us of that non-receipt of that order no later than 10 days from the date of that order;

  • Where digital products have been ordered, before a consideration is made of your rights under this Act, we shall enquire within our systems whether a download has been achieved by you or to make further enquiries with you as to the status of our download receipt and e mail. Once those enquiries are complete, and are satisfied that a digital download has not been carried out, we shall commence the process of helping you with your rights within 14 days;

  • Our liability to you will only be activated if you comply with the notice requirements above;

  • Once a notice is received, we shall agree with you;

    • To rectify any non-delivery of product(s);​

    • To replace any goods that are damaged or defective (note the additional requirements/obligations within our terms and conditions for digital products);

    • To provide you with a refund through the credit/debit card used at the time of your order;

    • We shall not be liable for any indirect or consequential losses or damage claimed to have been suffered by you and will not offer or pay any compensation accordingly. The limit of our liability and the options for resolution are set out above;

    • This does not however limit any rights you may hold within this Regulation or within any other statutory provisions in the UK, nor do we exclude any liability we may have to you arising from any death or injury resulting from our negligence;

  • We nonetheless wish to assure our customers that we shall take all necessary and reasonable steps to help you to resolve any problems with your product.;

  • To exercise your rights under this Act you must do so clearly and in writing - you can send notification of your reliance of rights contained within the Act by e mail to: frankbrehanyshop@icloud.com or by writing to us at: FBPL, The Laurels, Buckholt, Monmouth, NP255RZ, Wales, UK.

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Your Rights: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

When purchasing physical or digital products from our website (in other words from a distance), you have the following rights contained within these regulations; they are as follows:

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  • Information about our products - these are fully detailed on our website;

  • Details or who you are dealing with and how to contact them - these are fully displayed on our website and within our terms and conditions;

  • Information about the prices for our goods and any taxes of delivery charges that will be paid by you - these are set out in our product pages, shipping information and within the terms and conditions (note: within the terms and conditions there are additional responsibilities for you if you live outside the UK);

  • How you can make a complaint - We hope that you have have no reason to complain, but in the event that you need to, this is set out in our terms and conditions;

  • Where matters are incapable of resolution following a complaint - we shall provide with with a comprehensive list of routes to resolution - the ultimate jurisdiction to resolve any issues is through the courts of England & Wales as set out in our terms and conditions. However, we want you to be confident that we shall use our best endeavours to try and resolve any issue that you may raise;

  • How we deal with an after-sales issues - these are contained within our terms and conditions;

  • Where you purchase any of our digital products, details on the receipt and use of those products and any technical details - these are set out within our terms and conditions

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Your Right to Cancel:

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You have the right to cancel this contract within 14 days without giving any reason. If you wish to avail yourself of this right, you must not open and use your delivered physical product nor download or use your digital product.

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The cancellation period will expire after 14 days from the day of the conclusion of the contract.

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To exercise your right to cancel you must do so clearly and in writing - you can send your cancellation notice by e mail to: frankbrehanyshop@icloud.com or by writing to us at: FBPL, The Laurels, Buckholt, Monmouth, NP255RZ, Wales, UK.

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To exercise your right to cancel, you should do so before the expiry of the cancellation period, that is, before the end of the 14 day cancellation period.

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If you cancel your contract with us, we shall reimburse you through the credit/debit card you used for your purchase, the cost of the product(s) ordered.

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We may deduct from those monies, the loss of any value of the goods supplied through any unnecessary handling by you.

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We shall reimburse you upon receipt of the returned goods, no later than 14 days after the receipt of those goods. We may withhold any reimbursement until you have provided proof that the physical products you have received are unopened and unused or that you have not downloaded any digital content and that we have either received those goods or that you have proven that you have returned the goods to us.

 

You shall send the physical goods back to us no later than 14 days after you have communicated your cancellation to us.

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Where digital products have been ordered, before any refund is made following receipt of your cancellation notice, we shall enquire within our systems whether a download has been achieved by you or to make further enquiries with you as to the status of our download receipt and e mail. Once those enquiries are complete, and are satisfied that a digital download has not been carried out, we shall reimburse you within 14 days.

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You will have to bear the direct costs of returning any physical products to us which should be sent to: FBPL, The Laurels, Buckholt, Monmouth, NP255RZ, Wales, UK.

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You can communicate your cancellation by either e mailing us via: frankbrehanyshop@icloud.com or by writing to us at: FBPL, The Laurels, Buckholt, Monmouth, NP255RZ, Wales, UK. Your e mail/letter should state:

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"I hereby give notice that I cancel my order of the following goods: [INSERT THE NAME OF THE GOODS ORDERED AND RECEIVED].

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I ordered the goods on [INSERT THE DATE], and received the goods on [INSERT THE DATE].

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I confirm that I have not opened the goods received nor have I used them. I also confirm that the package received remains in good order and is intact and unopened.

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I also confirm that I shall be responsible for the delivery return costs of the product(s) to you. I shall confirm to you when those products have been posted to you.

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[INSERT YOUR NAME AND ADDRESS]

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